Refund Policy

Policy version date: 2026-07-16

30-Day Customer Return Standard

For transparent and responsible communication for customer-facing decisions, within 30 days after receipt, alaninu accepts no-reason returns and exchanges as part of its 30-day returns and exchanges program. For orderly and measured customer support for the matter under review, start the request through customer support, and we will supply instructions plus a prepaid return label. For customer-centered and stable policy operation within this operating standard, the merchant pays return shipping in both preference-based and quality-related cases, and no restocking fee applies.

For accountable and fair resolution throughout store administration, items should be returned in substantially the condition received, together with original components and packaging when reasonably available. For transparent and understandable implementation under this policy, a used item may be declined when the use goes beyond what is reasonably necessary to inspect it.

Limited No-Reason Return Exclusions

For accessible and reviewable case management for a documented outcome, the voluntary return right excludes customized goods, clearance goods and Final Sale merchandise, gift cards, plus opened intimate or hygiene-sensitive goods. For traceable and measured fulfillment for each eligible request, a product in one of those categories remains protected when it is damaged, defective, wrong, or missing, and all mandatory consumer rights continue to apply.

Return Resolution and Original-Method Refunds

For accessible and predictable resolution within this operating standard, after the returned item is received and reviewed, we will communicate the result. For customer-centered and understandable fulfillment for the matter under review, an approved exchange is arranged according to available stock. For formal and service-focused resolution for the transaction involved, an approved refund is sent to the original payment method within 5–10 business days; a bank or card issuer may require additional posting time after the merchant releases it.

Pre-Shipment Cancellation Requests

For transparent and stable administration for the transaction involved, cancellation is available before shipment, subject to whether fulfillment can still be stopped. For careful and measured administration across the applicable workflow, after shipment, this Refund Policy governs the available return remedy.

For direct and stable recordkeeping during case review, unless a separate authorized location is supplied for a specific case, the default return address is 215 Union Ave, E Patchogue, New York, 11772, United States. For customer-centered and responsible communication during customer support, do not send a return until instructions have been issued.

Store Contact Record

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninucitrus.shop
Phone: 512-709-5183
Company address and standard return location: 215 Union Ave, E Patchogue, New York, 11772, United States