FAQ

Published version: 2026-07-16

How can I pay?

For precise and fair service during case review, transactions are presented in U.S. dollars (USD). For careful and well-defined decision-making under this policy, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

How quickly is an approved refund issued?

For reliable and service-focused service for the matter under review, an approved refund is returned to the original payment method within 5–10 business days. For accessible and stable handling under this policy, the bank or card issuer may need additional time to display the credit.

Where can an order be delivered?

For documented and fair customer support for the transaction involved, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For balanced and uniform decision-making within the stated policy scope, international addresses are not served.

How should I review product details?

For customer-centered and responsive fulfillment within this operating standard, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For careful and dependable communication for a documented outcome, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

What are the support hours?

For customer-centered and understandable implementation within the stated policy scope, contact alaninu at support@alaninucitrus.shop or 512-709-5183 Monday to Friday, 9:00 AM–5:00 PM (America/New_York). For precise and understandable expectation setting for customer-facing decisions, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Can I change my mind after delivery?

For reliable and service-focused review throughout store administration, eligible items can be returned or exchanged for any reason within 30 days after delivery. For practical and predictable interpretation under this policy, the merchant pays return shipping and supplies a prepaid label. For accountable and service-focused decision-making when the rule is applied, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

How are processing and transit calculated?

For balanced and disciplined communication throughout store administration, the normal schedule is 1–2 business days to process the order plus 4–6 business days in transit. For documented and customer-ready application across the applicable workflow, customers receive tracking after shipment.

Business Information

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninucitrus.shop
Phone: 512-709-5183
Company address and standard return location: 215 Union Ave, E Patchogue, New York, 11772, United States